Embracing Change: Leveraging Automation
Arrive, led by Karen Herbert, faced a pivotal decision point when their existing server-based system announced its transition to the cloud. Karen realised it was time to explore new technology that could improve her team’s productivity and future-proof the business.
Initially drawn to OurProperty’s automation capabilities, Karen recalls seeing a demonstration at a convention and being impressed by how seamlessly tasks like lease generation could be automated with just a click—a stark contrast to the manual processes her team relied on.
“We were typing out leases and notices, while handling all our admin manually. With OurProperty, I press a button and it’s done.”
Building Trust in New Technology
While eager to embrace automation, Karen approached the transition cautiously.
“Switching to a new system is always daunting,” she said. “Our biggest concern was trust accounting, and it took time to build confidence in the platform. But OurProperty’s team made the onboarding process smooth and collaborative.”
Karen’s initial concerns about trust accounting were alleviated over time, thanks to the platform’s reliability. “The ultimate proof is that no landlord has come to me with discrepancies. That’s the leveller,” she explained.
Scaling with Automation
Starting with trades management, Arrive gradually adopted more of OurProperty’s features. The efficiency gains were immediate and substantial.
“The automation allows us to manage around 440 properties with fewer staff. Previously, I would’ve needed two more team members to handle the same workload. Now, we’re more productive and cost-efficient.”
Karen also highlighted how OurProperty’s technology has become a unique selling point in attracting new clients. “We leverage the fact that we use state-of-the-art automation. It’s a competitive edge when talking to prospective landlords.”
A Partnership that Delivers
Karen praised the collaborative relationship with OurProperty. From tailored onboarding to responding to feature requests, the platform’s customer focus stood out.
“OurProperty listens to feedback and makes changes based on what we need. That’s rare in this industry,” she noted. “Every time we had a wishlist, it went up, and nine times out of ten, it got done.”
Arrive’s journey illustrates the transformative power of automation in property management. With OurProperty, they not only grew their portfolio but also reduced manual errors, cut overhead costs and improved their client focus—setting the stage for continued success.
Contact us today to discover how OurProperty can help your business achieve similar results.