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Author: Kristen Kotsionis

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OurProperty Launches Advanced Landlord Portal, Giving Agencies a Competitive Edge

OurProperty, an Australian-based property management software company providing an end-to-end solution powered by extensive automation, has unveiled its next-generation Landlord Portal, setting a new benchmark for property investment management. Designed to go beyond basic dashboards and statement viewing, this powerful platform delivers real-time insights that help landlords make smarter investment decisions—while giving agencies a clear advantage in a competitive market.

Unlike traditional portals, OurProperty’s Landlord Portal provides deep, data-driven insights, helping landlords forecast cash flow, analyse portfolio performance, and plan their next move with confidence.

“Landlords expect more than access to statements—they need accurate, real-time data to support their financial decisions,” says Curtis Thomson, CEO of OurProperty. “Property management agencies that offer these insights position themselves as trusted advisors, strengthening their relationships with landlords and standing out in a competitive market.”

Key benefits of the OurProperty Landlord Portal:

  • Advanced financial forecasting enables landlords to plan and manage cash flow with greater accuracy.
  • Customisable dashboards provide a tailored, interactive experience, displaying critical data in a meaningful way.
  • Portfolio insights empower landlords and agencies to track performance, identify opportunities, and drive smarter investment decisions.

A Standout Solution for Agencies

For property management agencies, the portal offers a clear point of difference. By providing landlords with real-time, interactive insights, agencies can demonstrate greater value, strengthen client relationships, and position themselves as strategic partners in portfolio growth.

Early adopters have already seen the impact.

The new Landlord Portal is now available to all OurProperty customers. To learn more about the platform or for a demo, get in touch with our team here.

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Company News

Preparing for the QLD Tenancy Law Reforms: What You Need to Know Before 1 May 2025

As of 1 May 2025, major changes to Queensland’s tenancy laws will take effect. These reforms are designed to improve fairness, transparency, and security for tenants and property managers alike. As a property manager or agency in Queensland, it’s essential to understand these changes and prepare your team accordingly to ensure compliance.

In this blog post, we’ll walk you through the key reforms and how OurProperty is making platform updates to help you navigate these changes seamlessly.

Key Changes to Queensland Tenancy Laws

The upcoming reforms impact various areas of property management, from tenancy applications and identity verification to data protection, entry requirements and property modifications. Here’s an overview of the key changes:

1. Tenancy Applications

The new law introduces Form 22, a standardised tenancy application form. From 1 May 2025, all tenancy applications must be submitted on this new form. Property managers will also be required to provide two ways for applicants to complete the form, one of which must be non-restrictive (such as a paper application or an editable PDF sent via email). Importantly, this new form also limits the types of questions property managers can ask tenants, ensuring a more equitable and respectful application process.

2. Verification of Identity

Under the new reforms, property managers will only be able to request two forms of identification from tenants, one each for:

  • Verifying the applicant’s identity
  • Assessing their financial capacity to pay rent
  • Evaluating their suitability through references

Moreover, tenants can now opt to only show their identification without it being recorded. Property managers will be allowed to view it but cannot write down sensitive details, such as driver’s licence numbers or passport information, unless tenants provide written consent.

3. Modifications to Properties

Another significant change is related to tenant requests for modifications. If a tenant wishes to make structural changes or attach fixtures to the property, they must submit the request on Form 23. The property owner must respond within 28 days. Additionally, any approval for modifications must be drafted by the owner or a solicitor, ensuring the legal integrity of lease clauses related to modifications.

4. Data Protection

Data protection is also getting an overhaul under these new reforms. Property managers will be required to securely store and protect tenant data, with particular attention to two-factor authentication (2FA) for all users. Another key requirement is the destruction of personal data within three months for applicants who don’t proceed to become tenants. There are exceptions if written consent is given to store data for longer periods, but property managers must ensure compliance with this data retention policy.

5. Entry Requirements

The rules around property access are also being adjusted. The notice period for entering a property has been extended to 48 hours (up from the previous 24 hours). Additionally, property managers can now use one entry notice for multiple purposes. For example, a property inspection and a tradesperson’s visit can be covered by a single notice.

However, new limitations are being introduced for Form 12 and Form 13 notices. If these forms are issued, a property manager can only enter the property twice per week unless they receive explicit written consent from the tenant for additional access, such as for public open homes. This is a significant change that requires property managers to rethink their approach to access for inspections and viewings.

How OurProperty is Helping You Prepare

At OurProperty, we understand the challenges that come with navigating legal changes, and we’re committed to helping you stay compliant. Here’s how we’re supporting our users in Queensland:

Workflow Updates

We’ve made critical updates to ensure that your workflow aligns with the new legislation. From tenancy application forms to verification processes, OurProperty is automating and streamlining the necessary changes, so you don’t have to worry about missing a step.

New Features and Forms

The system will automatically generate the new Form 22 tenancy application, along with all necessary documents and forms required under the new laws. We’re also adding features to facilitate the verification of identity in line with the new two-document rule.

Compliance Without the Risk

With OurProperty’s updates, you can rest assured that your processes are fully compliant with the new laws. Our platform takes the guesswork out of these legislative changes, reducing the risk of penalties and allowing you to focus on managing properties confidently.

Ongoing Support and Training

We’re offering comprehensive training sessions and webinars to help you understand how to navigate these changes. Our team, including industry experts, will walk you through the reforms and provide guidance on best practices for implementation.

Join Our Webinar: Preparing for the QLD Tenancy Law Reforms

To help you prepare for these changes, we’re hosting a live webinar on Thursday, 24 April 2025 at 10:30 am AEST. During this session, Tayla will take you through the platform updates and key changes in tenancy law, including:

  • The new workflow processes for tenancy applications and identity verification
  • The new features and forms that will be integrated into OurProperty
  • How OurProperty is adapting to ensure your processes are compliant, with minimal effort required from your team

If you’re an OurProperty user in Queensland, this is a must-attend session to ensure you’re fully prepared and confident in managing properties under the new laws.

👉 Check your inbox for the registration link!

With the QLD Tenancy Law Reforms coming into effect on 1 May 2025, now is the time to prepare. These changes are significant, but with the right tools and knowledge, you can continue to manage properties with ease and confidence. At OurProperty, we’re here to support you every step of the way, from understanding the reforms to implementing the necessary changes in your workflow.

If you’re an OurProperty user in Queensland, make sure to register for our upcoming webinar and stay ahead of the curve!

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Blog

Fixing the Biggest Bottleneck in Property Management: Maintenance

Improving Property Manager Maintenance

If you ask any property manager what their biggest headache is, chances are they’ll mention maintenance. It’s a process riddled with inefficiencies, frustrating for everyone involved, and one of the most time-consuming aspects of property management.

Why Is Maintenance Such a Challenge?

1. A Major Bottleneck
Every agency struggles with maintenance. It’s a daily frustration, eating into valuable time that could be spent on higher-impact work. The sheer volume of requests means property managers are constantly firefighting rather than focusing on growing their business.

2. Too Many Manual Steps
Traditionally, a single maintenance request involves around 13 different tasks. Property managers act as the middleman, coordinating between tenants, landlords, and tradies. From logging the issue to getting approvals, finding the right tradesperson, scheduling repairs, and updating all parties, the back-and-forth is endless.

3. A Scale Problem
For smaller portfolios, this might be manageable. But once an agency scales past 200 properties, the cracks start to show. Tasks pile up, important requests slip through the cracks, and property managers find themselves overwhelmed. High-value work—like building relationships and strategizing for growth—takes a back seat to chasing maintenance updates.

The Solution: Automation

The good news? Maintenance doesn’t have to be this hard. By automating key steps, agencies can cut the process from 13 steps down to just 5, saving time, reducing errors, and improving service for tenants and landlords alike.

Here’s how automation transforms maintenance management:

✅ Tenant Self-Service
Tenants can log maintenance requests through a self-service portal, ensuring all necessary details (like photos and descriptions) are captured upfront. No more back-and-forth just to get basic information.

✅ Landlord Visibility
Landlords can see the status of maintenance requests in real time without having to chase updates from property managers. Approvals become seamless, reducing delays.

✅ Tradie Portals for Seamless Communication
Rather than relying on phone calls and emails, tradespeople can access a dedicated portal where they receive job details, update progress, and even submit invoices—all in one place.

The Impact

By removing unnecessary steps, agencies free up their property managers to focus on what truly matters: building relationships, growing their business, and delivering exceptional service. It’s time to leave behind the frustration of traditional maintenance workflows and embrace a smarter, more efficient way of working.

Want to see how our platform automates maintenance and saves your agency hours every week? Get in touch for a demo today!

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Company News

OurProperty Welcomes Shereen Dawson as Chief Financial Officer

OurProperty Welcomes Shereen Dawson as Chief Financial Officer

We are proud to announce the appointment of Shereen Dawson as Chief Financial Officer of OurProperty. Shereen joins us at an exciting time as we continue to scale and strengthen our position as the leading property management automation platform.

A Proven Financial Leader with Global Experience

A highly experienced Chartered Accountant, Shereen brings a wealth of financial and strategic expertise to our leadership team. Her career spans multiple industries—including technology, construction, oil & gas, retail, and FMCG—where she has worked with multinational corporations and high-growth startups alike.

Shereen has held CFO and consultancy roles across Australia, Dubai, Singapore, Indonesia, London, and the U.S., giving her a deep understanding of financial governance, strategic planning, and global market dynamics. She has extensive experience in financial reporting, strategic planning, cash flow management, mergers & acquisitions, business structuring, and corporate governance—all of which will be instrumental in supporting OurProperty’s continued growth.

A Vision for Growth and Innovation

Shereen’s appointment is a significant step forward in enhancing OurProperty’s financial strategy and governance. As we continue to innovate and expand, her leadership will help ensure we remain financially strong, scalable, and well-positioned for long-term success.

“I’m thrilled to join OurProperty at such an exciting stage of its journey. The company is transforming the property management industry with innovation and automation, and I look forward to contributing to its growth and financial strategy. I’m particularly excited to work alongside a team that is passionate about delivering real impact for customers while building a strong and scalable business.”

Strengthening Our Corporate and Financial Foundations

At OurProperty, we’re committed to delivering automation-driven solutions that eliminate inefficiencies and empower property managers to operate smarter. With Shereen at the helm of our financial strategy, we are reinforcing our corporate structure, ensuring strong governance, and setting the foundation for the next stage of our growth.

Please join us in welcoming Shereen to the OurProperty team!

Categories
Company News

Supercharge Landlord Prospecting with OurProperty’s New Action Plan Templates

Introducing OurProperty Action Plans

At OurProperty, we’re dedicated to helping property managers grow their business at every stage—from sourcing new opportunities to engaging and nurturing landlords, all the way through to a seamless sign-up process. Our platform provides the tools to help you attract, nurture, and convert leads effortlessly, growing your rent roll with ease.

Building on the power of OurProperty, we’re excited to introduce 7 new pre-defined Action Plan templates that will make your landlord prospecting even more efficient—automatically.

What Are Action Plans?

Action Plans are automated, step-by-step processes that include a mix of tasks and communications, helping you stay in touch with your prospects at scale. Using merge tags, each message feels personal and tailored, so every interaction is authentic.

Action Plans consist of various communication channels, including phone calls, SMS, emails, and letters. You can plan ahead by scheduling each step of the plan and specifying the days you want each communication to be sent. This ensures consistent follow-ups and allows you to automate your communication, freeing up time while keeping the interaction personalised.

Ready-to-Use Templates:

These new templates are designed to help you nurture and convert leads more efficiently and are the perfect solution for growing your rent roll. With every stage of the prospecting journey covered, the hard work is done for you—no matter where your prospect is in their journey, you’ll have an Action Plan ready to go. From cold leads to signed agreements, these templates keep your communications consistent and ensure you never miss a follow-up.

  • Cold Lead (Soon to be Investor) – Educate and build trust with potential investors who aren’t quite ready yet.
  • Warm Lead – Keep the momentum going with engaged prospects who’ve shown interest.
  • Hot Lead – Move quickly with leads who are ready to sign up.
  • Rental Appraisal Agreement Sent – Convert landlords who’ve received an appraisal and are considering their options.
  • Management Agreement Sent – Follow up to secure commitments after sending an agreement.
  • Signed Management Agreement – Ensure a smooth transition once the agreement is signed.
  • Prospecting – A refined approach to ongoing lead nurturing, keeping you top of mind with potential landlords.

By automating communications across multiple channels, you’ll be able to stay in touch with your prospects at scale, ensuring they never forget about you. With follow-ups happening automatically, you can continue building trust without any effort on your part.

And if you want to tailor a template to better align with your agency’s unique needs, it’s easy to edit or even create your own Action Plans from scratch. The best part? You can personalise every communication, add your agency’s results, and highlight your service areas, all while staying on top of your prospects’ journey.

How It Works:

Using Action Plans is simple and flexible. Here’s how you can make the most of them:

  1. Easily Enrol Contacts: Select the contact you wish to enrol and choose which Action Plan template to use. Whether it’s a cold lead or a signed agreement, you’ll find the perfect template to fit the situation.
  2. Customise Templates: If you want to tailor a template to better align with your agency’s communication style, it’s easy to edit the existing ones. You can even create your own Action Plans from scratch to suit your needs.
  3. Track Everything: All communications and responses will be logged in the CRM, so you can easily track progress. You’ll also receive notifications when a task requires your attention, ensuring that you never miss an important follow-up.

Action Plans allow you to stay organised, automate your follow-ups, and ensure that every lead gets the right communication at the right time. Best of all, you can grow your rent roll with ease by never missing a chance to connect and nurture your prospects.

Get Started Today: Head to your CRM, select a contact, choose an Action Plan, and start nurturing leads like never before with OurProperty!

Happy prospecting!

Categories
Blog

The OurProperty Ecosystem: Connecting Property Managers, Tenants, Landlords, and Tradies

Connected Property Management

In property management, efficiency and transparency are everything. Yet, too often, critical information gets lost between Property Managers, tenants, landlords, and tradies, leading to delays, miscommunication, and frustration.

The disjointed nature of traditional property management means endless manual follow-ups, long response times, and unhappy clients left waiting without knowing what’s going on.

Property Managers are bogged down chasing updates, tradies face delays in receiving job details, tenants are left wondering when issues will be resolved, and landlords struggle to get timely insights into their investments.

The Power of a Connected Property Management Ecosystem

A truly integrated approach to property management bridges these gaps by ensuring that all key players have access to the information they need in real time. When systems are disconnected, workflows become inefficient, leading to missed opportunities, unnecessary costs, and an overwhelming administrative burden.

  • Delayed maintenance requests: Tenants report issues, but without an efficient system, these requests can be lost in emails, spreadsheets, or manual processes. Tradies may not receive timely job details, leading to longer wait times and increased frustration for everyone involved.
  • Lack of financial clarity: Landlords need visibility into income, expenses, and approvals, but traditional systems often require back-and-forth emails or phone calls just to confirm basic details.
  • Inefficient lease management: Renewals, rent reviews, and compliance checks can fall through the cracks, resulting in lost revenue, compliance risks, and extra work for Property Managers.
  • High admin workload: Property Managers spend excessive time on manual data entry, chasing updates, and reconciling information across different systems, limiting their ability to focus on high-value tasks like client relationships and portfolio growth.

How OurProperty Solves These Challenges

The OurProperty Ecosystem is designed to eliminate inefficiencies by seamlessly connecting Property Managers, tenants, landlords, and tradies through a single, fully integrated platform. Each party has their own dedicated portal, enabling smooth interactions, instant updates, and real-time transparency.

  • Automated workflows ensure that maintenance requests are instantly assigned to approved tradies, with real-time updates flowing between tenants, Property Managers, and landlords.
  • Built-in compliance checks help Property Managers stay ahead of regulatory requirements, reducing risk and ensuring smooth operations.
  • Real-time financial tracking gives Landlords immediate access to statements, rent payments, and approvals without unnecessary delays.
  • Seamless lease management automates renewals, rent reviews, and documentation, ensuring critical deadlines are met with minimal effort.
  • Instant communication and notifications keep everyone informed, eliminating the need for constant follow-ups and reducing response times.

A Smarter, More Efficient Future

With OurProperty, property management agencies can move away from fragmented systems and time-consuming manual processes. By centralising all interactions within one platform, agencies can reduce admin workload, improve response times, and enhance the overall experience for their clients and service providers.

The result? Less stress, fewer errors, and more time to focus on what really matters—growing your business and delivering outstanding service.

Ready to experience the benefits of a truly connected property management platform? Book a demo today and see how OurProperty can transform your agency.

Categories
Customer Story

Efficiency, Compliance, Growth: Why Harris Real Estate South Coast Chose OurProperty

harris real estate south coast

Harris Real Estate South Coast, managing 700 properties, made a bold decision five years ago to move away from its legacy property management platform. Facing the limitations of an outdated server-based system, the agency sought a comprehensive, cloud-based solution to modernise operations and drive efficiency.

Sam Forde, the owner, and Mandy Strauch, a senior property manager, reflect on their journey:

“Our previous system was reliable but outdated. It didn’t give us the flexibility we needed to grow. OurProperty offered a more advanced solution, which seemed like the right choice for us at the time.’

Outdated Systems and Legislative Hurdles

Before transitioning to OurProperty, Harris Real Estate South Coast were challenged by:

  • Legacy Systems: The previous platform required on-site servers, manual backups and lacked the flexibility needed for modern property management
  • Limited Reporting: The system couldn’t provide the insights required to manage a large portfolio effectively
  • Compliance Issues: South Australian legislation posed challenges, particularly for lease renewals and bond lodgments, which were not fully supported by existing systems
  • Manual Processes: Tasks like downloading images, creating reports and managing maintenance were time-consuming and prone to errors

 A Comprehensive Platform with Automation

OurProperty’s integrated tools helped Harris Real Estate South Coast tackle many of their challenges, delivering efficiency gains through automation:

  • Lease Renewals: Automated processes streamlined approvals, reduced human error and provided a transparent audit trail.
  • Maintenance Management: Routine inspections and maintenance workflows were digitised, allowing tenants to log issues with photos and landlords to approve repairs instantly.
  • Cloud-Based Operations: Eliminated the need for on-site servers, enabling real-time access to data and seamless collaboration across teams.

“The lease renewals and maintenance processes are brilliant. During inspections, we can take photos, send them directly to landlords for approval, and track everything seamlessly.” 

Efficiency Gains and Operational Transformation

Since adopting OurProperty, Harris Real Estate South Coast has seen several key improvements:

  • Enhanced Efficiency: Automating manual processes reduced time spent on routine tasks, allowing the team to focus on higher-value activities
  • Streamlined Operations: Consolidating multiple tools into a single platform simplified workflows and improved team collaboration
  • Improved Transparency: The platform’s audit trails and automated reporting provided better oversight and accountability

“With our previous software, everything was manual. OurProperty streamlined everything, saving us time and effort.”

Lessons Learned and Advice for Peers

For other agencies considering a switch, Mandy describes OurProperty as a “one-stop shop, and commends the team for listening to their ongoing feedback which has led to new feature development.


“Everything—maintenance, inspections, ingoings, outgoings, routine inspections—is built in and accessible. There’s no need for add-ons or extra tools. While the system continues to evolve, it’s a comprehensive solution for property management. When you want to scale your agency, you need a system that grows with you. OurProperty offers that flexibility.”

Building for the Future

Harris Real Estate South Coast’s transition to OurProperty highlights the importance of embracing innovation to stay ahead in a competitive market. While ongoing development continues, the platform has enabled the agency to enhance efficiency, streamline operations, and adapt to evolving needs.

“Overall, it’s made a huge difference. The automation and integration save us time and effort, and we’re confident in the direction OurProperty is heading.”

See How OurProperty Can Improve Your Workflow

Contact us today or book a demo to see how OurProperty can transform your business.

Categories
Blog

Cut Arrears, Reclaim 90% of Your Time with OurProperty

Reduce Arrears Property Management

Managing arrears is one of those tasks that always seems to take up more time than it should. Chasing payments, sending reminders, tracking responses—it’s a tedious process that pulls you away from more important work. But what if it didn’t have to be?

OurProperty automates arrears management so you can spend less time chasing overdue payments and more time focusing on your business.

Smarter Arrears Management with Less Effort

Instead of manually following up on missed payments, OurProperty does the heavy lifting for you. Our platform automatically sends daily arrears reminders via SMS and email, while its AI learns tenant payment habits and adjusts messaging to encourage faster payments. Every tenant response is recorded in the system, so you always have a clear picture of what’s happening—without the endless admin.

OurProperty Arrears Process

No More Guesswork with Payment Plans

Setting up a payment plan should be simple, and with OurProperty, it is. Property managers can create payment plans in seconds, and the system keeps track of extra payments and defaults. If a tenant misses a payment, OurProperty picks up right where it left off—no need to restart the process or manually reissue notices.

A Fully Automated Arrears Workflow

OurProperty takes automation a step further by:

  • Generating an up-to-date arrears list automatically each business day
  • Adding ledger comments when arrears notices are issued or retracted
  • Providing a clear overview of arrears, payment plans, and financial metrics in The Centre

You’ll always know exactly where things stand, without spending hours digging through reports.

Arrears Management That Works for You

Keeping track of arrears shouldn’t be a full-time job. With OurProperty, property managers can easily monitor arrears for their own portfolio, while office managers get a complete view of the agency’s arrears performance. Dedicated reports drill into key metrics, notices, rental payment plans, and dishonored payments, giving you all the data you need—without the hassle.

Reclaim 90% of Your Time While Reducing Arrears

With OurProperty handling the repetitive work, property managers are getting back 90% of the time they used to spend chasing arrears. That means fewer overdue payments, less stress and more time to focus on growing your business.

Want to see how it works? Book a demo today and let us show you how OurProperty makes arrears effortless.

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Customer Story

Dingle Partners Path to Operational Efficiency and Growth

Dingle Partners


Dingle Partners, one of Victoria’s leading property management agencies, recognised the need for an integrated solution to handle their growing portfolio of 4,000 properties. Their previous setup, involving multiple platforms, was hindering operational efficiency. They turned to OurProperty to consolidate their systems, automate workflows and empower their property managers.

Amanda Blair a Director, from Dingle Partners, explains:

 “We moved to OurProperty for its automation and the ability to consolidate platforms. The goal was to increase the capacity of our property managers to deliver better service to our clients with less effort and frustration.”

Fragmented Systems and Resistance to Change

Before adopting OurProperty, Dingle Partners relied on multiple platforms, as well as their own trust account system. This fragmented approach created inefficiencies and slowed down processes.

  • Fragmented Systems: Separate platforms for applications, advertising, trust accounts and inspections created silos of data and manual processes
  • Staff Adoption: Transitioning staff to a new system took some adjustment due to the unfamiliarity of the platform
  • Transition Concerns: Migrating data and managing the change while maintaining client satisfaction required careful planning and communication.

A Unified, Automated Platform

OurProperty’s comprehensive, cloud-based solution provided a way to consolidate multiple tools into one unified platform, automating several key processes. Key features which stood out to Dingle Partners included:

  • Automation: Automated processes for reminders, daily reporting,  workflows and carrying out tasks helped reduce manual effort and improve operational efficiency
  • Integrated Tools: Advertising, inspections and trust accounts were consolidated into one system, eliminating the need for multiple platforms
  • Metrics and Dashboards: Real-time reporting and performance tracking enabled data-driven decision-making and provided strategic insights into agency performance

“The metrics reports and dashboards are incredibly helpful. From a head office perspective, it gives us visibility into lost managements and why we’re losing them.”

Efficiency Gains and Scalable Growth

Since the implementation of OurProperty, Dingle Partners has experienced significant operational improvements, including:

  • Scalable Management: Property managers can now handle more properties, which is vital for the agency’s growth goals
  • Enhanced Reporting: Metrics and dashboards improved decision-making by providing actionable insights into operations
  • Streamlined Operations: Consolidating multiple systems reduced complexity, saved time, and improved workflow

“The automation and ease of having things done are major benefits. It’s made reporting and daily reminders so much easier.”

Patience and Adaptability

Dingle Partners’ experience underscores the importance of perseverance and adaptability when transitioning to new technology. While the process involved a learning curve, the benefits of automation and integration quickly became evident.

“It’s a learning curve, but the benefits outweigh the challenges. The reporting and automation capabilities make a huge difference in streamlining operations.”

A Platform Built for Growth

Dingle Partners’ journey with OurProperty illustrates how integrated, automated technology can transform property management operations. By embracing a comprehensive platform, the agency was able to scale efficiently, streamline processes and gain strategic insights to drive growth.

“It was the best decision we made. The hard work is paying off, and I believe more agencies will see the benefits of OurProperty.”

Ready to boost your property management efficiency?

Contact us today or book a demo to see how OurProperty can help your agency achieve similar success.

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Customer Story

RE/MAX Gold Move to a Unified Property Management Software Solution

REMAX Gold Gladstone

RE/MAX Gold, managing 320 properties in Queensland, was facing inefficiencies with their previous property management setup. Separate platforms for applications, leases, inspections and record-keeping made day-to-day tasks more complex and time-consuming. In search of a more integrated solution, the team transitioned to OurProperty, consolidating their entire workflow into one seamless, cloud-based platform.

Stacey Harwood, second in charge at RE/MAX Gold, explains:

“OurProperty stood out because everything was in one place. Instead of five programs, we now have one system that streamlines everything.”

Inefficiencies from Multiple Systems

Before moving to OurProperty, RE/MAX Gold used a mix of tools, which led to fragmented workflows and inefficient processes, including:

  • Inefficient Workflows: Managing key tasks across separate systems created extra steps and made communication difficult
  • Technology Gap: Their previous setup lacked cloud-based accessibility, limiting staff flexibility
  • Data Extraction and Verification: There were concerns about how to extract and verify data from multiple systems to ensure accuracy during the migration process, which required careful planning and coordination
  • Change Management and Communication: Communicating the transition to landlords and tenants was an important consideration, requiring clear explanations to manage expectations and ensure a smooth process

All-in-One, Cloud-Based Property Management

OurProperty offered a comprehensive solution, consolidating all the tools RE/MAX Gold needed into one platform:

  • All-in-One Functionality: Applications, leases, inspections, maintenance and record-keeping were all handled within the same system.
  • Cloud-Based Access: The flexibility to access the system from anywhere, on any device, improved work-life balance and productivity
  • OurProperty Client Hub: A central property card streamlined communication and made owner and tenant data easily accessible.

“I love that everything is cloud-based. We can log in from home or even use our phones. It’s been a big shift, but it’s keeping us competitive.”

Lessons Learned: Communication and Adaptability are Key

While transitioning to a new system had its hurdles, Stacey emphasised the importance of clear communication and adaptability:

“Any change is big, but once you explain the benefits to owners and tenants, they understand why it’s worth it.”

Staying Competitive with OurProperty

RE/MAX Gold’s move to OurProperty has streamlined their processes and given them a competitive edge in the property management market.

“OurProperty has simplified our processes and made it easier for us to focus on growing the business. Everything is in one place and it’s user-friendly for both staff and clients.” 

Ready to Streamline Your Property Management?

Contact us today or schedule a demo to see how OurProperty can help your agency thrive.