Effortless Maintenance Management
OurProperty Maintenance streamlines maintenance tasks by automating requests, data entry approvals and updates for tenants, landlords, and tradies. Save time, reduce errors and ensure consistent communication from start to finish.
A seamless experience for tenants, landlords, and tradies
Tenants can easily submit maintenance requests with photos and videos via the OurTenant app, allowing Property Managers and tradies to assess issues instantly—without the need for extra back-and-forth or property visits. The system can also help determine if a request is an emergency and dispatch the job automatically to the appropriate tradie, speeding up urgent repairs. Landlords can pre-set their involvement preferences, from approval methods to requiring calls or quotes for all jobs, ensuring they stay in control. Meanwhile, tradies receive real-time updates and submit invoices directly through their own portal, eliminating manual data entry for Property Managers.
Easy Tenant Maintenance Requests
Submitting maintenance requests is simple with OurProperty. Tenants can log issues directly through the OurTenant app—attaching photos or videos and specifying the exact room or feature needing attention. Requests can also be picked up automatically from incoming emails or entered manually by your team, making it easy to capture and action issues from any source.
Landlord Approval on Your Terms
Landlords can set clear instructions on how maintenance is handled—from requiring phone calls for all jobs to setting approval spend limits or requesting multiple quotes. OurProperty automatically follows these preferences, ensuring every request aligns with the owner’s expectations.
Centralised Maintenance Dashboard
Stay on top of all maintenance requests with a comprehensive dashboard that displays requests, quotes, invoices, and overdue tasks for every property. Track progress at a glance, ensuring nothing slips through the cracks.
Automated Job Matching
WIth our proprietary algorithm, OurProperty matches jobs with the best local tradie for each task, ensuring quality, efficiency and that all tradies are certified and compliant with relevant standards.
OurTradie Portal
Tradies manage invoices, track jobs and submit progress updates seamlessly, reducing manual data entry. Tradies can ask questions to clarify job details, ensuring all parties are aligned on cost and completion time before the proposal is accepted.
Locking Tradie Functionality
Property Managers can lock in an owner’s preferred tradies for specific job types on their properties, ensuring landlords’ trusted professionals are always used. Agencies can also set preferred tradies at a business level, ensuring consistency across all managed properties while still allowing for landlord-specific selections.
One Subscription. No more integration.
Run your entire property management business from one platform. OurProperty replaces the need for multiple systems and costly add-ons, giving you everything you need under a single subscription.
Di Jones
Pamela Styling
Head of Revenue/ GM Investment Management, Partner
“Before OurProperty, we used to log into 12 property managers’ emails to see all the maintenance requests over the Christmas period. Now, one person can manage it all in 30 minutes a day by logging in and seeing everything in one place.”
FAQs
OurProperty simplifies the entire maintenance process from start to finish. Tenants can easily log maintenance requests through the OurTenant app, complete with photos or videos for clarity. The system can automatically determine if a job is an emergency and dispatch the right tradie accordingly. Entry notices are sent to tenants when a job is scheduled, and a key collection entry is automatically created, making it easy to track who holds the keys. Tradies can submit quotes, track progress, and send invoices through the Tradie Portal, with real-time updates ensuring Property Managers are always in the loop. Landlords can also set their involvement preferences, ensuring they stay in control while reducing delays and manual work.
Tenants can easily submit maintenance requests through the OurTenant app, including photos or videos to help the property manager and tradie understand the issue clearly.
Our system automatically assigns jobs to the best local and preferred tradie used by your agency. By default, tasks are matched to your agency’s preferred tradies based on the property’s postcode, ensuring quality, efficiency, and compliance.
Tradies manage quotes, invoices, track jobs and submit progress updates seamlessly, reducing manual data entry and integrating directly with OurProperty for full transparency and efficiency.
Automated communications are sent to tenants, landlords, and tradies at every stage of the process, ensuring everyone is informed when a job is approved, scheduled and when reminders are due, keeping the process smooth and on track.
Trusted by the best
